shipping

All orders are sent via Royal Mail tracked delivery.

Orders will be shipped within 24 hours. A tracking number will be provided to you once your parcel has been dispatched. If longer dispatch times are needed, we will contact you via email.

Shipping rates - uk

UK Royal Mail Tracked 24 - £7.20

UK Royal Mail Tracked 48 - £6.50

UK Royal Mail Special Delivery Next Day 1pm - £8.95

Cheaper delivery rates are available for normal delivery however we are not liable for any losses after dispatch. If you would like cheaper rates, please specify when placing order.

shipping rates - worldwide

EU Tracked (3 - 5 working days) - £14.00

Worldwide Tracked (5 - 7 working days) - £20.00

Cheaper delivery rates are available for normal delivery however we are not liable for any losses after dispatch. If you would like cheaper rates, please specify when placing order.

customs & duty

Customs and import taxes may apply for shipments outside of the UK. Customers are liable for these charges which will be calculated and billed to you by the appointed courier. In order to receive your parcel, you must first pay these import charges that apply. Import charges are calculated based on the type of product and the value that has been declared from the customs information supplied by Universoul Studio. If unsure, please check how much import tax you will have to pay with your local customs office before placing an order.

returns

We understand you may change your mind about your order. Please contact me should you wish to return your unused, unopened order and you will be sent return instructions. Goods must be returned within 7 days of receipt.

hello@universoulstudio.com

Please note that you will be responsible for paying your own shipping costs which are non-refundable. Any import duties that may arise will need to be covered by yourself. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

packaging

We aim to make sure that all of our packaging are as eco friendly as possible. We use gift boxes by Bunt Box (where possible) which are reusable, chlorine and acid free and 100% recyclable. The filling used comes from shredded paper/cardboard which we no longer need. We also re-use any filler that comes our way.